Privacy Policy

Introduction

Rovina Painting ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website rovinaspainting.com.au or use our services.

We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

Personal Information You Provide

When you submit a quote request or contact form, we collect:

• Name (first and last name)
• Email address
• Phone number
• Service requirements (project details and messages)
• Lead source (which page you submitted the form from)

Automatically Collected Information

• Browser type and version
• Device information
• IP address (for spam protection via Google reCAPTCHA)
• Pages visited and time spent on our website

How We Use Your Information

We use your personal information to:

• Respond to your quote requests and inquiries
• Provide painting services and communicate about your project
• Send service updates and appointment confirmations
• Improve our website and customer experience
• Prevent spam and fraud (via reCAPTCHA)
• Comply with legal obligations

We will NOT:

• Sell or rent your personal information to third parties
• Send unsolicited marketing emails without your consent
• Share your information except as described in this policy

How We Store Your Information

• Your form submissions are stored securely in Google Sheets (encrypted by Google)
• We implement reasonable security measures to protect your data
• Data is retained for 7 years for business records and compliance purposes
• You can request deletion of your data at any time (see Your Rights below)

Third-Party Services

We use the following third-party services:

Your Rights

Under the Australian Privacy Principles, you have the right to:

1. Access your personal information we hold
2. Correct inaccurate or outdated information
3. Delete your personal information (subject to legal obligations)
4. Opt-out of marketing communications
5. Complain to us or the Office of the Australian Information Commissioner (OAIC)

Cookies

Our website uses minimal cookies for:

• Remembering form inputs (to improve user experience)
• Google reCAPTCHA functionality

You can disable cookies in your browser settings, but this may affect website functionality.

Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. Continued use of our website after changes constitutes acceptance of the updated policy.